When you think of VoIP Phone Systems do you imagine long, rectangular boxes with dials sitting atop them, or do you imagine small, sleek units that are virtually invisible? It really doesn’t matter what you imagine because there are many different styles of VoIP Phone Systems currently on the market. There are also many different ways in which VoIP Phone Systems can be incorporated into an office environment. Let’s take a look at some of the most popular options right now:
The basic features of any VoIP Phone Systems typically include three basic features:
Auto attendant, call forwarding, and call waiting. The auto attendant is the automated feature that automatically answers your call even when you are not in the office. This is very useful for multiplexers that may need to handle calls simultaneously. Call forwarding is the feature that allows you to have one voice phone number to forward to multiple numbers so that you don’t get busy signals each time someone calls you. These basic features of VoIP phone systems are standard among most providers.
One of the newer additions to the range of voice phone systems is SIP for voice and video calling. SIP is a protocol that enables internet-based phone calls to be made between people using IP networks like the internet. While this technology has been around for a few years in the market, it was recently included as an option for VoIP systems.
Another feature available for many VoIP phone systems is a call center.
A call center is a feature that allows you to send voice calls from your computer to a third party or yourself. The technology is similar to that used in call centers all over the world, but the communication is done over the internet. A popular call center is called cloud-call center and it can be integrated with some VoIP systems.
There are other advanced features available in many of these systems. Some of these features include advanced call distribution and message routing. It is now possible to assign different extensions to different departments in your business. You can also create automated calling lists for your employees and allow them to leave messages anytime they want. Some of the more sophisticated features are appointment setting, multi-party conferencing calling, fax to email, web collaboration, automated voicemail, web collaboration tools, mobile integration, and advanced call distribution features. The vast list of features that can be included in any voice phone service is a testament to the advances in technology that has been made in recent years.
Choosing the right service provider when it comes to your voice phone system can be daunting. A good way to begin your search is to look at what each service provider offers in terms of features and cost. Price should not be the only factor that you consider when choosing a service provider. If the price of their product is less than competitors, you may want to consider going with a different company. There are a few things that you can do to test whether or not a specific company offers the features that you need in your voice phone system. One of the easiest ways to find this out is to request a trial account from a few different companies.
In order for your company to move forward with this new technology you will need to invest in the hardware as well as the training and the ongoing support for your staff. The hardware will vary depending on the type of VoIP phones that you have purchased. Most businesses that are moving to VoIP over the traditional PBX system are finding that the on-premise systems are quite cost effective. Many small businesses are able to save approximately 20% of their monthly phone bill by using the alternative phones and extensions. Businesses that have a mix of VoIP Phones and conventional landline phones should be examining their existing systems to determine if there are any areas that they can make improvements.
Your company’s IT department should be able to assist you in setting up a secure VPN tunneling device that will allow your employees to use the new VoIP service from anywhere in the world.
- You will also need to make sure that your employees have adequate knowledge and understanding of how to set up the new hardware and how to operate it.
- With a properly implemented and monitored system you will be able to reduce your employee turnover and increase productivity.
- The more closely you monitor the use of your voice phones the easier it will be to ensure that your employees remain effective and productive.